FAQ

Q: What are the dimensions of the Extreme Neon and what are the materials used to make it?

A: Each piece is approximately 10" in diameter and weighs roughly 3 lbs. They are decorated using Custom Image Technology (CIT) and incorporate plastic moldings and neon tubing.

Q: I don't see my team in the list of available items. Will other schools become available?

A: Yes! We are constantly licensing new college teams to add to our selection, so check back often for an updated list of items.

Q: Will my orders online be secure?

A: Absolutely. Please refer to our Privacy Policy for more details

Q: Do you accept returns?

A: Yes, please refer to our Shipping, Delivery, & Returns policy for full details.

Q: Can you ship outside the continental United States?

A: We can ship to Canada, Alaska, and Hawaii. Unfortunately, we cannot ship to AFO or P.O. Boxes at this time.

Q: How secure are the packing materials you use to ship the neons?

A: Our neons are packed on 1 M drop test Styrofoam and should not break under normal delivery methods.

Q: What should I do if my neon breaks in transit?

A: If the neon breaks during initial delivery to you, please contact us and we will ship a replacement out to you.

Q: Can I have the product shipped faster?

A: Yes, simply contact us and we can make special shipping arrangements with you.

Q: What is neon?

A: Neon is an inert gas. The neon tubes are constructed with airtight gas, sealed, and filled at a very low pressure with either neon or argon gases. The ends of the tubes have metal fittings that are connected by wires to a neon transformer or power supply. The gas is not harmful to your health if it escapes.

Q: Is neon safe?

A: Yes, our Extreme Neon products are safe, they come with a UL-approved adaptor. All neon items should be handled with care and are to be used as a stationary item kept away from moisture. Please note that the neon tubing is made of glass and will break if it is dropped. Also, remember to always unplug the unit before moving or touching it. Please, under no circumstances, attempt to disassemble or repair any neon item. Instead, please bring it to an authorized neon repair shop.

Q: How expensive is neon to run?

A: Neon is a very efficient light source.

Q: How long will my Extreme Neon product last?

A: Indoor neon pieces are virtually maintenance free. The transformer or power supply can last up to fifteen years. The neon tubes do not burn out like incandescent or fluorescent light bulbs, and will last twenty years or longer if they are not broken.